Frequently Asked Questions
Can the Aura Blender blend ice & frozen ingredients?
Yes. Add some water or liquid along with your frozen ingredients, start the blades, then tilt the blender base in a circular motion while blending.
Can I charge my Aura Blender with a portable charger?
Yes. The Aura Blender is easy to charge on the go with a portable power pack. In fact, you can even charge it from your laptop or in the car! It also works with regular phone chargers.
What makes the Aura Blender different from other portable blenders?
The Aura Blender is specially designed in our R&D labs in California. It uses our powerful AuraVortex™ Blending Technology not found in any other blender, achieving a much smoother and more even blend compared to regular portable blenders.
What is the difference between borosilicate glass and plastic blenders?
Borosilicate glass is a much safer option for food than plastic for many reasons. Any kind of plastic, even those labelled 'BPA-free', contains chemicals and have been proven by scientists to be harmful to human health. Furthermore, borosilicate glass is safe for warm blends, whereas this should never be handled in a plastic blender as it poses a risk of toxic leaching into food.
How durable is borosilicate glass? Will it break easily?
The AuraXtreme™ Borosilicate Glass is engineered to be more 5X more durable than plastic and safe for warm temperatures. Unlike regular glass, it's 3X more lightweight and doesn't break easily.
Can I fly with my Aura Blender?
Yes. As the Aura Blender features a lithium-ion battery and contains blades, we recommend that you pack your Aura Blender with the cup or lid securely attached, in your checked luggage without any liquid inside.
How do I clean my Aura Blender?
The Aura Blender cleans itself easily. We recommend blending water with a drop of dish soap to clean your Aura Blender. Rinse with plain water, and you're ready for your next blended creation!
Please take note that the interior of the blender is waterproof, however, the motor base especially the exterior power button and charging port should not be exposed directly to running water. To clean the motor base, detach and wipe down the exterior with a damp cloth. Do not soak or leave the motor base under running water as this may damage the electric components. Leave all parts to air dry.
Do I need to add water or liquid to create a juice?
Yes. We highly recommend adding a liquid ingredient when juicing fruits and vegetables in the Aura Blender to achieve a perfectly smooth blend.
What ingredients can I use in the Aura Blender?
You can use many different kinds of soft fruits, such as strawberries, bananas, kiwis, blueberries, supplement powders and protein powders. Make sure that ingredients are cut so they fit easily into the 480 mL cup, so that food does not get lodged or stuck while blending.
Can I blend hot ingredients in the Aura Blender?
No. Never use the Aura Blender to blend hot ingredients. Hot ingredients release steam when blended, causing pressure to build in the sealed cup. Too much pressure will cause the cup/blade assembly to erupt upon opening, sending hot ingredients through the air (and all over your kitchen) and may cause thermal injuries.
Can I blend carbonated ingredients in the Aura Blender?
No. Never use the Aura Blender to blend carbonated ingredients. Carbonated ingredients release gas when blended, causing pressure to build in the sealed cup. Too much pressure from carbonation may cause the cup/blade assembly to separate, spraying ingredients through the air (and all over your kitchen).
Ordering & Payment
Do you sell the borosilicate glass jars or lids?
Yes. You can order additional borosilicate glass jars or set of lids for your Aura Blender at a low cost.
We provide free delivery if the spare parts are purchased together with a blender. Please note that there is a delivery fee of $4 if the spare parts are purchased separately on their own.
What modes of payment do you accept?
We accept various secure modes of payment:
Credit/Debit Card | Pay with Visa, Mastercard, and American Express credit/debit cards.
PayPal | Pay with Visa, Mastercard, Discover, American Express credit/debit cards, or your PayPal balance. Account creation is optional and not needed for checkout.
Atome PayLater | Buy Now, Pay Later and split your bill over 3 months with 0% interest-free payments.
Apple Pay | Pay with your Apple Cash, credit/debit cards stored in your Wallet app on iPhone.
Google Pay | Pay with any credit/debit card saved in your Google Account, including those from Google Play, YouTube, Chrome, or an Android device.
Shop Pay | Makes checking out faster by securely saving your shipping and payment details.
Can I pay cash on delivery (COD)?
Unfortunately, we do not offer a cash on delivery option.
How fast can you deliver my order?
We pride ourselves on free & fast delivery, and our delivery times can be as fast as within 24 hours.
Free & Fast Delivery
We work with Ninja Van and Pickupp to ship your order straight from our warehouse to your front door in just 2-3 business days (Mon-Fri). Excludes weekends & public holidays.
24-Hour Express Delivery
Need your order urgently? Choose our express delivery option at a flat rate of $10 to receive your order within 24 hours, any day of the week including weekends (Mon-Sun) and public holidays (except Chinese New Year).
What if I entered the wrong delivery address?
If you entered the wrong information for your order, please contact us as soon as possible at firstname.lastname@example.org. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase. If delivery is unsuccessful due to an incorrect address provided by you, please note there will be an additional charge of $4 for re-delivery.
Do you ship to my country?
Yes, we ship to anywhere in the world free of charge. If you are based outside of Singapore, please visit our international website to place an order.
Returns & Exchanges
Can I return my Aura Blender for a full refund if I don't like it?
Absolutely! All orders are backed by a solid 100% money-back guarantee and free returns. If you are not satisfied in any way, email us at email@example.com within 30 days of delivery and we'll arrange for your order to be picked up from your address.
How long does the 100% money-back guarantee last?
Our return policy and 100% money-back guarantee lasts for 30 days, starting from the date your order is delivered - as indicated in tracking.
How do I return my Aura Blender?
We've made returning any unsuitable items super easy. Just drop us an email at firstname.lastname@example.org and we'll take care of the rest. Our returns are completely free and we'll even pick it up right from your doorstep.
Does the Aura Blender come with a warranty?
Yes. We offer a 1-year warranty as our satisfaction guarantee on exceptional quality.
Do I need to register for warranty?
No. Your Aura Blender is automatically covered by a warranty valid for 1 year starting from the date your order is delivered. You do not need to complete any additional registration step.
What are the warranty terms?
You can view the full terms of our warranty here.
How do I claim my warranty?
Claims covered under this limited warranty may be made by reaching us at email@example.com. In order to process an exchange or replacement part request, we will require photos or videos of the damaged component(s).